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Terms & Conditions

Legal Disclaimer

Our Terms & Conditions provide the legal framework for your interaction with our website. It is important to note that the information presented here is for general understanding only and should not be considered as legal advice. Each business has unique requirements, and we recommend seeking professional legal assistance to tailor your own Terms & Conditions according to your specific needs.

Understanding Terms & Conditions

Our Terms and Conditions outline the binding terms that govern the use of our website. They establish the legal relationship between our visitors and us as the website owner. It is crucial to customize these terms based on the nature of your business. For instance, if you are an e-commerce platform, your T&C will differ from those of an informational website. This customization allows you to protect yourself from potential legal exposure, although the specifics may vary by jurisdiction. Therefore, we advise seeking local legal counsel to ensure comprehensive protection.

Return Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The merchandise must be returned at the customer's expense in the same condition in which it was shipped to receive a full refund. This includes:

  • The original packaging

  • The box

  • Any items included in the box (invoice, sample, etc)

We reserve the right to return a damaged item and not refund you if the outer packaging is not intact.

For requesting a return, you must contact customer service through this email (hello@iledor.com) with the following information:

Fill out the form with your:

  • Email address used for the order

  • Order number (beginning with "#")

  • The products you wish to return

  • The reason for the return and any additional comments

Any questions about the process you can contact us at: hello@iledor.com

Exchange Policy

We only replace items if they are defective or damaged. If you would like to exchange your item, please follow the same steps above. 

Exchanges are only accepted if there is proof (image/video) of the defective or damaged items. 

If you have any issues using our return form, don't hesitate to contact our customer service at hello@iledor.com.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Mandatory delivery fees will be refunded, but any additional fees tied to specific shipping options chosen by you (e.g., express shipping) remain at your charge. 

The order should be delivered to the person who placed the order. If you decide that someone else can pick up your order, you are responsible for the state in which you have received it. 

DESCRIPTION OF THE SERVICES

The Site is a commercial site for the sale of plant-based cosmetics, beauty tools and accessories to consumers.

OBLIGATIONS OF THE INTERNET USER

When browsing and using the Site, you are required to:

  • Respect the present TOS, the Privacy Policy and the laws and regulations in effect.

  • Always provide accurate and truthful information about yourself.

  • Refrain from making any apology, denial, or trivialization of crimes against humanity, encouraging, or promoting acts of terrorism, inciting racial hatred, hatred against persons because of their sex, sexual orientation, gender identity or disability, as well as child pornography, inciting violence, including sexual and gender-based violence, as well as offences against human dignity.

  • Refrain from using and/or disclosing, without authorization, the personal data of third parties.

  • Refrain from using and/or disseminating photographs or, more generally, content that may be protected by intellectual property rights and/or personality rights.

  • Refrain from using and/or disseminating content and/or vocabulary that may be considered inappropriate, contrary to good morals and/or public order.

  • Refrain from using and/or disseminating files or programs that may damage the operations of the Site or the terminals of other Internet users (for example, files containing a virus)

  • Report any content on the Site that you consider inappropriate and/or illegal by sending an email to hello@iledor.com.

ACCESS TO THE SITE

You acknowledge that you have the skills and means necessary to access and use the Site. You acknowledge in this regard that you have verified that your computer configuration does not contain any viruses and that it is in perfect working order. 

ÎLE D'OR cannot be held responsible for missing information and/or the presence of viruses on the Site. 

The Site is, in theory, accessible 24 hours a day and 7 days a week. ÎLE D'OR cannot be held responsible for discontinuities of the Site and services offered there, whether voluntary or not. In addition, for maintenance reasons, ÎLE D'OR may interrupt access to the Site and / or Services for limited periods, at its discretion.

INTELLECTUAL PROPERTY

The general structure of the Site as well as the texts, videos, audio content, fonts, images (animated or not), sounds, newsletters, press releases, presentations, brochures, illustrations, drawings, graphics, photographs, computer programs and all audiovisual content that is reproduced therein are the exclusive property of ÎLE D'OR 

Any reproduction, representation, publication, transmission, use or modification, in whole or in part, of the Site and/or any of its elements, made without the prior written authorization of ÎLE D'OR would constitute an infringement likely to lead to civil and/or criminal proceedings. 

The trademarks and/or distinctive signs of any kind (including corporate names, trade names, signs and/or domain names) of ÎLE D'OR and/or its partners, as well as the logos appearing on the Site, are the exclusive property of ÎLE D'OR. 

Any total or partial reproduction of these brands, signs, or logos, made from the elements of the Site, without the express prior authorization of ÎLE D'OR, is strictly prohibited. 

PERSONAL DATA

ÎLE D'OR agrees to comply with the regulations applicable to the processing of personal data and with the US Regulations. 

Before uploading or providing any personal data to the Site or through the Services, you should carefully read the Privacy Policy available on the site.  

By transferring or providing any personal data to the Site, you agree to be bound by the Privacy Policy of ÎLE D'OR.  

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